How many answers to the same question?
- May 5, 2016
- 3 min read
In a recent visit to the hospital, I noticed that each time a nurse or doctor would come in, they had a different opinion or guideline.
This happened every time for every time each nurse came in.
It got me thinking about how when people call me they will reiterate what they heard the last carpet cleaner say, similar to my thinking about the nurses and Doctors...
My answer for a long time has been that if you call ten carpet cleaners, you will get ten different answers to your question. Which I still believe and can relate to in the nurses and doctors guidelines.
Price is on of customers questions, and as carpet cleaners, we all have different prices and reasons for it. One of my customers asked why my prices were as much as Stanley Steemers (r) a good company, when they have more overhead than I do?
I base my pricing by the room/area which is basically by the square foot. Good, average or dirty carpets take different amount of time to clean, the longer I take to clean a carpet the higher my cost and these costs have to be passed on to the customer or I will end up paying to clean your carpet instead of the other way around...out of business.
After asking how much Stanley quoted, I figured out it was an online quote they had. Which means that the final price probably wont be the online price, especially since the carpet was extremely greasy, if they could even clean it at all. Also, in my case, I have additional equipment that Stanley does not have, like an RX-20, which does a much thorough cleaning job than only wand cleaning, which is what Stanley uses.
For this job, it ended up being higher than the phone quote because the carpet was much dirtier than described, and there were additional rooms not mentioned.
This reminds me of a customer that got me to clean a few items, rugs, sofa for a very low price after hearing that this person was going through hard times. After doing the agreed cleaning, the customer proceeded to bring more rugs, chairs, every possible fabric for me to clean, I complained but the customers said how they just needed very light cleaning.
I decided to not say anything and clean everything she would bring, wondering how far this would go. At the end I ended up making about four dollars per item, meaning four dollars for each sofa, for each rug, etc. this did teach me a lesson...it cost me about 25 dollars to clean each item including gas for my machine and cleaning agents, minus labor.
Therefore you will get different answers from different cleaners, the Dry cleaning operator will tell you steam cleaning is bad, the steam cleaning operator will tell you dry cleaning is bad, Some are real good at marketing and will give fancy proprietary names to what is common to every machine and the customer will believe it.
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